Konica Minolta Business Solutions is named the winner of the Buyers Lab (BLI) PaceSetter award for Outstanding Serviceability 2018–2019. The accolade was awarded by Keypoint Intelligence, a leading independent analyst for the digital imaging industry. It is based on comprehensive research to determine the OEM with “the best-designed tools, programs and training to enhance the serviceability of its devices”. The combination of “smart service with smart technology” and innovations in service offerings and training identified Konica Minolta as being a leader in the field.
In conducting the Buyers Lab report, analysts from Keypoint Intelligence evaluated Konica Minolta’s company vision, in-field support, environmental considerations, tools and training provided to service technicians, as well as device design.
The analysts noted that the company’s leadership in serviceability was achieved through Konica Minolta’s “Shift Left” strategy, which mitigates downtime by either enabling end users to troubleshoot device issues themselves or use remote technology to correct any problems. This includes assisting customers via a comprehensive suite of measures that combine remote and in-person technician support, training programs and materials and support for third party tools. This offering has been further enhanced with an innovative Augmented Reality solution.